新加坡AEIS培训班：如何用英语进行投诉？（二）

　　目前，南京、上海咨询2017年AEIS考试报名的人数越来越多，很多家长纷纷前来了解AEIS考试成绩查询，以及参加上海新加坡AEIS培训。但是为了更好的适应新加坡留学生活，日常的交际用语一定要重视哦！AEIS中国培训基地老师就来为大家介绍如何用英语进行投诉？

　　2.Complaining on the Phone

　　通过电话抱怨

　　It’s important to speak clearly and with purpose on the phone, take a look at this practice dialogue:

　　有目的地把话讲清楚很重要，下面让我们来看一个对话：

　　Staff: Hello! and how may I help you today?

　　员工：你好，请问我能为你做点什么?

　　Customer: Hello, I would like to place a complaint please.

　　顾客，你好，我有一件事要跟你反映一下。

　　Stay calm! Remember that the staff could cut you off (put the phone down to stop the phone call) at any moment if you are impolite.

　　保持冷静!记得如果你不礼貌的话，员工可能会随时打断你(通过挂断电话)。

　　Saying I would like to place a complaint means that you say what you need to say without being aggressive or angry with the member of staff.

　　我想要投诉意味着你说你需要说的话，而不是对工作人员的挑衅或生气。

　　Staff: Okay, and can I ask what is the nature of the complaint (what is the complaint about)?

　　员工：好，请问您要投诉什么呢?

　　Customer: I want to report a faulty product, my computer won’t turn on and I have no idea as to why.

　　顾客：我要投诉一个劣质产品，我的电脑我无法启动，我也不清楚原因。

　　Staff: Okay, I’m sorry to hear that! I will do my best to help you with that.

　　员工：我们很抱歉，我会尽最大的努力帮你解决这件事。

　　Customer: Thank you.

　　顾客：谢谢。

　　Again, normally you will be able to achieve what you need by being polite and following the instructions from the staff member but for all those frustrating times that you need to be more forceful.

　　再一次，通常情况下，你会有礼貌地听从工作人员的指示来完成你所需要的事情。但在如果遇到服务态度让人不满意的时候，你的态度需要更加强硬。

　　Here are some helpful phrases:

　　这里是一些有助于表达的短语：

　　I am not happy at all with this service.

　　我对这项服务一点都不满意。

　　Please don’t put me on hold!

　　请不要一直让我等着!

　　This is the most annoying part of the phone complaints process!

　　这是电话投诉过程中最烦人的部分!

　　This is one of the worst things ever! It’s even worse if you don’t have much time or if the phone call is costing a lot of money!

　　这是有史以来最糟糕的事情之一!如果你没有太多的时间，或者打电话花了很多钱，那就更糟了!

　　Please, you’re not listening to me at all!

　　拜托，你根本就没在听我说话!

　　If the staff member doesn’t understand either you or your complaint, it can be very frustrating.

　　如果员工不理解你或你的抱怨，这经常令人沮丧。

　　You sound like a broken record!

　　你听起来像一个坏了的唱片，一直在重复同一件事情!

　　This is the most aggressive one and it’s something you can say to people in everyday speech as well. Now, picture a broken record or more specifically think about the sound that it makes.

　　这是最具攻击性的一种说法，你也可以在日常用语中这样对人们说。

　　When a record is broken, the needle will get stuck and the sound will keep playing over and over and over again. This is where the saying comes from! In this case, it means that someone keeps saying the same thing.

　　当唱片坏掉时，指针会被卡住，声音会不断反复的播放。这就是这句话的由来!在这种情况下，这意味着有人一直在说同样的事情。

　　Over the phone, maybe the dialogue would sound something like this:

　　在电话里，对话也许会这样进行：

　　Staff: I’m sorry sir, but my records show you are not the owner of this computer. I can’t help you.

　　员工：很抱歉，先生，但是我这的记录显示你并不是这台电脑的主人。我帮不了您。

　　Customer: I am the owner! I bought it yesterday and it’s brand new!

　　顾客：我就是这台电脑的主人!我昨天买的，商标还在这呢!

　　Staff: Well I’m sorry sir, but my computer says you are not the owner of this computer. There’s nothing I can do!

　　员工：很抱歉先生，我电脑上的记录显示你不是这台电脑的主人。我无能为力!

　　Customer: You sound like a broken record! You’re not helping me at all!

　　顾客：你听起来就像一个坏掉了的唱片一直在喋喋不休!你根本就不是在帮助我!

　　2017南京AEIS集训正在火热进行中!想要了解新加坡AEIS数学考题，AEIS考试地址以及成都有没有AEIS培训等信息的学生和家长，可以直接在线进行一对一咨询哦!